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F.A.Q.

HOW CAN I TRACK MY ORDER?

Once your order is dispatched, tracking details are sent to the email/phone you used at checkout. Can't find them? Email verolussocare@gmail.com with your order number.

HOW LONG DOES DELIVERY TAKE?

Orders are usually shipped within 5–7 business days of order confirmation (Sundays and public holidays excluded). Timelines can vary with location, courier and weather. Shipping policy

CAN I EXCHANGE MY ORDER?

Yes, we offer size exchanges raised within 48 hours of delivery. The piece must be unused, unworn, unwashed, with all tags and packaging intact, and exchanges depend on size availability. We don't offer monetary refunds. Exchange policy

MY ORDER ARRIVED DAMAGED. WHAT NOW?

Contact us within 48 hours of delivery with your order number and clear photos/videos of the damage and packaging. Once verified, we'll send you a new replacement. We recommend recording an unboxing video.

HOW CAN I CONTACT YOU?

Email verolussocare@gmail.com 
for orders, payments, sourcing or collaborations. 
VeroLusso, Dwarka, Delhi – 110075, India.